Returns & Exchanges

At Lily & Fox, we want you to be completely in love with your beauty products. If you are not satisfied with your purchase, we offer a hassle-free 30-day return policy for all unused items in their original packaging.

Return Process

• 1.
  Initiate Your Request

  Contact our dedicated support team with your order number and the reason for your return to receive a Return Authorization code.

• 2.
  Prepare Your Package

  Carefully pack the unused items in their original boxes to ensure they are protected during transit back to our warehouse.

• 3.
  Ship It Back

  Affix the provided shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our team inspects the returned items, we will process your refund or exchange within 5-7 business days to your original payment method.